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Background Over the years of operation, the team at UCSM have had many dealings with Utility Companies. Much of these dealings have been acceptable at best as many utility companies tend to be process orientated and often, these processes are not transparent and are difficult to follow. Occasionally, an employee of a utility company exercises self initiative and goes that extra mile to help Customers – this action is very much appreciated. Sometimes, the employee who does go the extra mile does so consistently and often with little or no appreciation from their employer. It is in appreciation of these employees that UCSM introduced the “Excellent Customer Service” award. The Award The award is based on an independent objective assessment of the performance in the area of Customer Service based on strict criteria. Nominations for the award can come from anyone but, assessment is made by UCSM based on the following criteria:
The actual award is dated to detail the time when this recognition was made and does not expire. This is based upon the fact that the traits that causes people to provide excellent Customer service, whilst they can subside, they always remain with the person, often despite pressures against this. It is for these reasons, UCSM feels these people should be recognised for these achievements and reassured that their behaviour is very much appreciated – thank you. |
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Utility Customer Service Management Ltd.
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